If I leave the ANT stick plugged into the USB port, the agent and device will go through the same establishing connection and transferring data routine exactly every 2 minutes. But all my activities since 9/1 are still in the history and activities on the device, nothing since 9/1 is in the history folder on my c:/ drive and nothing since 9/1 is on Garmin Connect. While the ANT agent is doing that, the device says transferring data, and the status bar fills twice, then the device goes back to the time/date display.
What is happening: I plug the ANT stick into a USB port, the ANT agent goes through establishing connection, the data transfer status changes to Receiving activities, then Receiving laps, then Receiving tracks, then goes right back to the message of last transfer on 9/1. So I'm assuming the device is not fully communicating with the ANT stick. That same 9/1 workout is also the last workout in the history folder you direct me to below on my c:\ drive. "There is no error message on Garmin Connect and my 9/1 workout is showing on Garmin Connect, but my 6 workouts since then have not transferred. My support request detail that I gave them: Set profile options and charge the battery completely before using." Once these steps are complete, follow the setup prompts. *Warning - A Master Reset will erase all saved data on the Forerunnerġ.Press and hold the Start/Stop and Lap/Reset buttons simultaneouslyĢ.Keep both buttons pressed for 8 seconds or until the screen goes blankģ.Then release the Start/Stop button and continue to hold the Lap/Reset button for an additional 3 secondsĥ.Select the Enter (Start/Stop) button to clear user data "In instances when the Forerunner 405, 405Cx or 410 may become non-responsive it may be necessary to reset the Forerunner to its original factory settings. Warning: The fix will erase all history in your device: I'll also post the exact issue I gave them below the fix so you can see the level of detail I gave them and to see if your issues are the same as mine. This is the fix I got and it worked for the 405.
Went to the 'help' link on Garmin Connect and selected the email option to send my problem to support.
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